Refund policy

  • In the event that the Shipments are damaged or partially lost during transit, the customer must, within 14 working days of delivery of the goods, provide Tamborine Mountain Distillery with a written notice giving reasonable particulars of any such alleged damage or partial loss.
  • The customer acknowledges and agrees that no claim whatsoever shall be accepted by Tamborine Mountain Distillery for any damage to, or partial loss of, the Shipments which occurred during transit where written notice is not provided within this period.
  • On accepting the customer’s claim, Tamborine Mountain Distillery will at its discretion replace or refund the goods and pay for any additional delivery charges.
  • Tamborine Mountain Distillery is unable to accept the return of Liquor that was damaged due to adverse weather conditions during shipment, or Liquor that is ordered in error.
  • Please send an email to to arrange for the return of the damaged or flawed products.
  • Once the Liquor is received, we will refund your credit card account for the cost of the Liquor less shipping and handling.
  • Cancellations or changes to your bookings must be made 24 hours in advance by contacting us on 07 5545 3452 or emailing No shows or late cancellation fees will occur.
  • It is the guest’s responsibility to be on time for their reservation, we cannot extend a booking if you are running late.